Who we support
Support for the life you choose
Your plan, your goals, your choices. Here's how NDIS funding works with Prestige HCA, in plain language. Agency-managed, plan-managed and self-managed plans are all welcome.
In short
- We are a registered NDIS provider.
- All plan types are welcome: agency, plan or self-managed.
- We write a plain-English agreement with you before anything starts.
- We work with your support coordinator and family, the way you want.
How your plan works with us
- Agency-managed: we create a service booking and claim through the NDIA portal.
- Plan-managed: we invoice your plan manager.
- Self-managed: we invoice you and you claim from the NDIA.
Which budget covers what
| Plan budget | Prestige HCA service |
|---|---|
| Core — Assistance with Daily Life | Personal Care, Supported Independent Living |
| Core — Social & Community Participation | Community Access, Group Activities |
| Capacity Building — Improved Daily Living | Skill-building goals within Group Activities and community access, where your plan includes them |
What we're registered for
- Assistance with Daily Life
- High Intensity Daily Personal Activities (complex care)
- Assistance with Social and Community Participation
- Group and Centre-Based Activities
- Supported Independent Living
- Specialist Disability Accommodation
Before support starts
A conversation
Bring your plan and your goals. We listen first.
Service agreement
Plain English, with a schedule of supports at NDIS price limits.
Support plan and start
Written with you, and reviewed regularly.
I'm a participant or family member
Call 03 8393 8304 Monday to Friday, 8:30am to 5pm, or use the short enquiry form any time. We only ask for your name, phone, the service you're interested in and your suburb to start. The rest we work out together.
EnquireI'm a support coordinator or plan manager
The Make a Referral page has what to send, our response time and a named contact.
Make a referralYour rights
You have the right to safe, respectful support, to choose and change providers, to be involved in every decision, and to raise a concern without it affecting your supports.
Prestige HCA is registered with the NDIS Quality and Safeguards Commission (Registration ID 4-G633VO7, provider number 43156992) and audited against the NDIS Practice Standards. You can raise a concern with us at any time through Feedback & Complaints, or with the Commission on 1800 035 544.
Your rights
Your support, your say
Every person we support has the same rights, and we build our services around them.
- To be treated with dignity and respect, in safe, quality support
- To make your own decisions, and to have the information you need to make them
- To choose your provider and your workers, and to change either at any time
- To privacy, and to decide who we share your information with
- To have someone you trust with you at any meeting
- To give feedback or make a complaint, with no effect on your supports
Our commitment
Prestige HCA follows the NDIS Code of Conduct and the NDIS Practice Standards. If you ever feel these rights aren't being met, tell us, or contact the NDIS Quality and Safeguards Commission on 1800 035 544. Both are free, and neither will affect your supports.
Understanding the NDIS
New to the NDIS or need a refresher? Our team has answered the most common questions to help you get the most from your plan.
What is a service agreement?
A plain-English agreement between you and Prestige HCA that sets out what we provide, when, at what price, and how either of us can change or end it. We go through it with you before you sign.
What should I bring to a first conversation?
Your NDIS plan (or the goals section), how your plan is managed, and the times of week support would help most. That's enough to start.
Do you work with my support coordinator?
Yes. We work with your support coordinator and plan manager on bookings, reports and reviews, and copy them in the way you ask us to.
Call us today
03 8393 8304We'd love to hear from you. Give us a call, Monday to Friday, 8:30am to 5pm, or send an enquiry whenever suits you, and one of our intake coordinators will be in touch within one business day.