Policies
Privacy
Prestige HCA is committed to protecting your personal information. We follow the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Practice Standards.
Privacy at Prestige HCA
Our Privacy Statement explains, in plain language:
- the kinds of personal information we collect, and how
- why we collect it, and how we use and share it
- how we keep it safe
- how you can access or correct your information
- how to make a privacy complaint, and what happens next
In brief
What we collect. Contact details, funding details (NDIS or TAC), and the health and support information we need to deliver safe services. We collect it from you, from people you authorise, and from your referrers.
How we use it. To plan and deliver your supports, to claim payment, to meet our obligations under the NDIS Act and Practice Standards, and to keep you safe. We share information only with people you have consented to, or where the law requires.
Your choices. You can ask to see your records, ask us to correct them, or withdraw consent at any time. We will never make your supports depend on it.
This website
Forms on this site send only the details you enter to our intake inbox over a secure connection. We use website analytics to understand how the site is used; it does not identify you personally, and you can block cookies in your browser without losing access to anything on the site.
Questions or complaints about privacy
Contact our Privacy Officer if you want to:
- ask how we handle your information
- access or correct your personal information
- make a privacy complaint
We acknowledge privacy complaints within two business days and respond within 21 days.
Privacy Officer, Prestige HCA
03 8393 8304
Enquiries@prestigehca.com.au (attention: Privacy Officer)
39–43 Plenty Road, Preston VIC 3072
Not satisfied?
You can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992, or the NDIS Quality and Safeguards Commission on 1800 035 544.