Resources & guides

Understanding the NDIS

New to the NDIS or need a refresher? Our team has answered the most common questions to help you get the most from your plan. Every guide opens with the answer, ends with a next step, and shows when it was last reviewed.

A young man sitting on his bedroom floor sorting coloured balls into a basket

NDIS questions, answered

How plans, funding and providers work, in plain language, from our team.

Frequently asked questions

Guides & tools

Practical guides and tips to point you in the right direction.

Browse guides

Your rights

Dignity, choice, privacy and a say in every decision. What you can expect from us.

Read your rights

Health and medication forms

Forms for GPs, pharmacists, families and participants, ready to download.

Get the forms

For participants and families

Supported Independent Living, explained

How Supported Independent Living works, what the NDIS funds and who it suits.

Reviewed Oct 20265 min read

Your first visit to a SIL home

What to expect when you visit a home, who comes, and what we're looking at.

Reviewed Oct 20264 min read

SIL, SDA and ILO: three home-and-living supports compared

Three NDIS home-and-living supports compared.

Reviewed Oct 20263 min read

Changing NDIS providers, made simple

Your right to change, notice periods and how to make the switch smooth.

Reviewed Oct 20264 min read

Your NDIS service agreement: what to look for

What a good agreement covers and what to check before you sign.

Reviewed Oct 20264 min read

Applying for the NDIS: a step-by-step guide

Who is eligible, the access request and what evidence helps.

Reviewed Oct 20266 min read

Managing your NDIS funding: agency, plan or self-managed

The three ways to manage NDIS funds and what each means day to day.

Reviewed Oct 20265 min read

Assistive technology: what the NDIS can fund

How AT is funded, from low-cost items to complex equipment.

Reviewed Oct 20264 min read

Making every dollar of your plan count

Using your budgets well, tracking spending and preparing for reassessment.

Reviewed Oct 20265 min read

For TAC clients and case managers

Starting TAC attendant care after your claim is approved

Who arranges it, what the TAC funds and how quickly support begins.

Reviewed Oct 20264 min read

For referring professionals

Making a referral to Prestige HCA

What to send, response times and what happens next, for coordinators and case managers.

Reviewed Oct 20263 min read

General

Choosing a provider you can trust

Questions to ask, what registration guarantees and what it doesn't.

Reviewed Oct 20265 min read

A day at our Day Program

The rhythm of a day, the streams on offer and how transport works.

Reviewed Oct 20263 min read

The practical stuff: cancellations, service area and feedback

Short answers to the general questions we're asked most.

Reviewed Oct 20263 min read

Health and medication forms

Email Enquiries@prestigehca.com.au and we'll send you the form you need, or ask your coordinator. Return it to the same address, or hand it to your coordinator. Your GP or pharmacist can complete the medical sections.

Medication Authority Form

For your doctor to list current medications, doses and times, so staff can prompt or administer safely.

Request this form

Health Information Form

Allergies, conditions, emergency contacts and health professionals, in one place.

Request this form

Consent to Share Information

Tell us who we can talk to about your support, and what we can share.

Request this form

Webster-pak / Dose Aid Authority

For pharmacists preparing packed medications, where used.

Request this form

PRN Medication Protocol

For "when needed" medications: when to give, how much, and when to call for help.

Request this form

Participant Intake Form

The details we collect at your intake meeting, if you'd like to fill it in beforehand.

Request this form

Call us today

03 8393 8304

We'd love to hear from you. Give us a call, Monday to Friday, 8:30am to 5pm, or send an enquiry whenever suits you, and one of our intake coordinators will be in touch within one business day.

Enquire Make a referral