Prestige HCAPrestige HCA

The practical stuff: cancellations, service area and feedback

Short answers to the general questions we're asked most.

Last reviewed October 2026 · 3 min read · Reviewed by the Prestige HCA operations team

Cancellations

Tell us as early as you can. Short-notice cancellations follow the NDIS rules in your service agreement.

Service area

Victoria: metropolitan Melbourne and regional Victoria. Areas we cover.

Choosing your support worker

You choose, and you can change. We match for language, culture and gender on request.

Making a complaint

Talk to your coordinator, call, email, or use the feedback form. You can also contact the NDIS Commission on 1800 035 544 at any time.

Related service

Contact

Talk to us

Questions about your own situation? Call 03 8393 8304.

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