Registration means a provider has been audited against the NDIS Practice Standards. It is a baseline, not a guarantee of a good fit. Ask these questions.
- Who will my regular workers be, and what happens when they're on leave?
- How do you match workers to me?
- Who do I call after hours?
- Can I see a sample service agreement?
- How do you handle complaints?
At Prestige HCA you choose your workers, and you can change them.