You can change providers at any time. Check the notice period in your current service agreement, tell the provider in writing, and ask your new provider to start on the day after it ends.
Steps
- Read your service agreement for the notice period (often two to four weeks).
- Talk to your new provider first so there's no gap.
- Give notice in writing. You don't have to give a reason.
- If agency-managed, ask the old provider to end their service booking so the new one can be created.
- Ask for a copy of your support plan and any reports; they are yours.
Next step: enquire and we'll help plan the changeover with your support coordinator.