A service agreement sets out what the provider will deliver, when, at what price, and how either side can change or end it. It should be in plain English.
What to check
- The supports, hours and prices match your plan and the NDIS price limits
- Cancellation and notice terms
- How your information is shared and with whom
- How to give feedback or make a complaint
- What happens if a worker is sick or you are in hospital
At Prestige HCA we go through the agreement with you, and your coordinator if you like, before you sign. Next step: how NDIS funding works with us.